Frequently Asked Questions

Orders are processed in 1–3 business days. Delivery typically takes 7 to 15 business days within the US.

Yes! You will receive an automated shipping confirmation email with your tracking code as soon as your package is dispatched.

Don't worry! Simply email us a clear photo or video of the damaged item at mypetbestie@gmail.com, and we will ship you a brand-new replacement or grant a full refund right away.

You can cancel your order within 12 hours of placing it. Once processing has begun or the item has shipped, the order cannot be canceled, but you can return it upon arrival under our 30-day policy.

Our team is here to help! Send us an email at mypetbestie@gmail.com, and we will respond within 24 business hours.