Last Updated: September 29, 2026
MyPetBestie (“MyPetBestie,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains what information we may collect when you visit my-petbestie.com, place an order, create an optional account, contact us, or otherwise interact with our website, and how we may use, disclose, and protect that information.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with MyPetBestie, we may collect information such as:
Contact information, including your name, email address, telephone number, shipping address, and billing address.
Order information, including the products purchased, selected variants, order value, shipping information, order history, and transaction-related details.
Account information, if you choose to create an optional customer account through our website.
Communications, including information you provide when contacting us through forms, email, chat, or other customer-support channels.
Technical and usage information, which may include your IP address, browser type, device information, operating system, pages viewed, referring pages, approximate location derived from your connection, and information about how you interact with the website.
Cookie and similar technology information, as described in the Cookies section below.
2. Payment Information
Payments made through our website are processed through third-party payment service providers, including Stripe, and payment infrastructure is made available through Wix.
MyPetBestie does not store your full payment card number or card security code.
Payment processors may collect and process payment information according to their own privacy policies, security practices, and legal obligations.
3. How We Collect Information
We may receive information when you:
- place an order;
- enter information during checkout;
- create an optional account;
- contact customer support;
- submit a form;
- communicate with us by email or another available channel;
- interact with the website.
Certain technical information may also be collected automatically through Wix, cookies, security technologies, and website analytics.
4. How We Use Your Information
We may use personal information to:
- process and fulfill orders;
- arrange shipping and delivery;
- communicate order and tracking information;
- process payments and refunds;
- provide customer support;
- respond to questions, disputes, or requests;
- manage optional customer accounts;
- detect, investigate, and prevent fraudulent or unauthorized activity;
- maintain the security and operation of our website;
- analyze website performance and usage;
- improve our products, website, and customer experience;
- maintain business and transaction records;
- comply with legal, accounting, tax, or regulatory obligations.
We do not use personal information for purposes unrelated to operating our store without an appropriate basis for doing so.
5. Order Fulfillment and Shipping Partners
MyPetBestie uses third-party services and suppliers to process and fulfill customer orders.
To complete an order, we may need to provide necessary information such as your:
- name;
- shipping address;
- telephone number;
- selected product and variant;
- other order information required for fulfillment.
This information may be shared with order-management platforms such as DSers, product suppliers, fulfillment partners, and shipping carriers solely as reasonably necessary to prepare, ship, track, and deliver your order.
Some fulfillment partners or suppliers may operate outside the United States.
6. Service Providers
We may share information with trusted service providers that help us operate our business, including:
Wix, which provides our website, ecommerce infrastructure, hosting, account functionality, and website analytics.
Stripe and other payment processors, which securely process payments.
DSers, product suppliers, and fulfillment partners, which assist in processing and fulfilling orders.
Shipping and logistics providers, which deliver orders and provide tracking.
Technical, security, or support providers, when necessary for the operation and protection of the website.
These providers may process information according to their own terms and privacy policies.
We do not provide personal information to third parties simply for them to use for unrelated purposes.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies.
Some cookies are necessary for functions such as website security, shopping carts, checkout, customer accounts, and remembering user preferences.
Wix may also use cookies and analytics technologies to measure website performance, operation, traffic, and effectiveness. Wix distinguishes between essential and non-essential cookies, and its privacy tools can allow visitors to accept or reject non-essential cookies where required.
Where applicable, you can manage cookie preferences through the cookie settings or consent tools available on our website.
You can also control certain cookies through your browser settings. Disabling essential cookies may affect the functionality of the website.
If we introduce additional analytics, advertising pixels, or other third-party tracking technologies in the future, we may update this Privacy Policy and our cookie disclosures accordingly.
8. Customer Accounts
Creating an account with MyPetBestie is optional.
You may purchase products without creating an account where guest checkout is available.
If you voluntarily create an account, information associated with that account may be used to make future purchases more convenient and to provide account-related functionality.
You may contact us if you wish to request changes to or deletion of information associated with your account, subject to information we may be required to retain for legal or legitimate business purposes.
9. Communications
We may contact you when reasonably necessary regarding:
- order confirmations;
- payment or transaction issues;
- shipping and tracking;
- customer-support requests;
- refunds or returns;
- security or account matters;
- important changes affecting your transaction.
These are transactional or service-related communications and are not considered promotional marketing messages.
If we offer promotional email marketing in the future, we will send such communications only where appropriate consent or another lawful basis exists.
Purchasing from MyPetBestie does not automatically mean that you have agreed to receive promotional marketing emails.
If you voluntarily subscribe to marketing communications, you may unsubscribe using the unsubscribe option provided in the message or by contacting us.
10. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- completing and supporting customer orders;
- maintaining transaction and accounting records;
- resolving disputes;
- processing refunds or returns;
- preventing fraud;
- meeting legal or regulatory obligations.
Different categories of information may be retained for different periods depending on the purpose for which the information is needed.
11. Data Security
We use the security features and infrastructure provided by our ecommerce and service providers and take reasonable steps intended to protect personal information from unauthorized access, misuse, loss, or disclosure.
Payment information is handled through payment service providers designed to process payment data securely.
However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.
12. International Processing of Information
Because MyPetBestie uses service providers, fulfillment partners, and suppliers that may operate in different countries, personal information may be processed or accessed outside the country or state where you live.
We use such information only as reasonably necessary to operate the store, process orders, provide services, and fulfill the purposes described in this Privacy Policy.
13. Your Privacy Choices and Rights
Depending on where you live, applicable privacy laws may provide you with rights regarding your personal information.
These may include the right to request:
- access to certain personal information we hold about you;
- correction of inaccurate information;
- deletion of certain personal information;
- information about how your data is used;
- withdrawal of consent where processing is based on consent.
Some requests may be subject to legal exceptions, including requirements to retain transaction, tax, fraud-prevention, or other business records.
To make a privacy-related request, contact us at: mypetbestie@gmail.com
We may need to verify your identity before completing certain requests.
14. Marketing Opt-Out
If you voluntarily subscribe to promotional communications in the future, you may withdraw your consent at any time.
You may do so by:
- using the unsubscribe link included in a promotional email; or
- contacting us at mypetbestie@gmail.com.
Unsubscribing from marketing communications will not prevent us from sending necessary messages concerning an existing order or customer-service matter.
15. Children's Privacy
MyPetBestie is intended for general adult consumers purchasing pet products.
Our website is not directed to children under 13, and we do not knowingly seek to collect personal information directly from children under 13.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us.
16. Third-Party Websites and Services
Our website may contain links to or interact with third-party websites, applications, payment processors, shipping services, or other services.
Those third parties may have their own privacy practices.
MyPetBestie's Privacy Policy does not control how independent third parties handle information once you interact directly with their services.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our business;
- new website features;
- new service providers or technologies;
- operational changes;
- changes in applicable laws or regulations.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage visitors to review this page periodically.
18. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
MyPetBestie
Email: mypetbestie@gmail.com
Website: my-petbestie.com