At MyPetBestie, we want you and your pet to be 100% happy with your purchase.

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1. 30-Day Money-Back Guarantee

You have 30 days after receiving your item to request a return or refund. To be eligible for a standard return, your item must be unused, in the same condition that you received it, and in its original packaging.

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2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at mypetbestie@gmail.com with photos or a short video of the issue. We will gladly send a 100% free replacement or issue a full refund — no physical return required in most cases!

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3. Lost Packages

If your tracking status shows no movement for more than 20 days or is confirmed "lost in transit" by the carrier, we will immediately issue a full refund or send out a replacement at no extra cost to you.

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4. Return Process & Shipping Costs

• If you are returning an item due to a change of mind, the customer is responsible for paying return shipping fees.

• If the item is defective or incorrect, MyPetBestie covers all costs.

• To initiate a return, please email us at mypetbestie@gmail.com for instructions and return authorization. Unauthorized returns will not be accepted.