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Last Updated: September 30, 2026

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Welcome to MyPetBestie.

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These Terms & Conditions (“Terms”) govern your access to and use of my-petbestie.com and your purchase of products offered through the website.

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Throughout these Terms, “MyPetBestie,” “we,” “us,” and “our” refer to the operator of the MyPetBestie online store.

 

By accessing our website, creating an optional account, placing an order, or otherwise using our services, you agree to these Terms.

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If you do not agree with these terms, please do not use the website or purchase products through it.

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1. About MyPetBestie

MyPetBestie is an online pet-products store offering physical products for dogs and cats.

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Our website is hosted and operated using the Wix e-commerce platform. Certain services involved in payments, fulfillment, shipping, and other store operations may be provided by third-party service providers.

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2. Eligibility

You must be legally capable of entering into a binding purchase agreement in your jurisdiction to place an order through MyPetBestie.

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If you use the website on behalf of another person or organization, you represent that you have authority to do so.

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You may not use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.

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3. Customer Accounts

Creating a customer account is optional unless otherwise stated.

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Where guest checkout is available, you may place an order without creating an account.

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If you create an account, you are responsible for:

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  • providing accurate information;

  • maintaining the confidentiality of your login credentials;

  • promptly updating information that becomes inaccurate;

  • activities performed through your account.

 

We may restrict or suspend access to accounts used fraudulently, unlawfully, or in violation of these Terms.

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4. Product Information

We make reasonable efforts to present product descriptions, images, colors, dimensions, features, and specifications accurately.

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However, minor differences may occur because of:

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  • screen and display settings;

  • manufacturing variations;

  • product updates;

  • photography and lighting;

  • supplier production changes.

Product images are intended to represent the item as accurately as reasonably possible.

 

Where a product is offered in multiple sizes, colors, or variants, you are responsible for reviewing and selecting the desired option before completing your purchase.

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If you receive the wrong item or a materially different product, please contact us according to our Refund & Return Policy.

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5. Prices

Prices displayed on MyPetBestie are shown in the currency selected or displayed on the website.

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We may change product prices at any time before an order is completed.

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A price change will not affect an order that has already been successfully placed and accepted, except where an obvious pricing or technical error occurred.

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We reserve the right to correct:

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  • pricing errors;

  • typographical errors;

  • incorrect discounts;

  • technical display errors;

  • inaccurate product information.

 

If an error materially affects an order you have already submitted, we may contact you before fulfillment and provide an appropriate option, including cancellation and refund where applicable.

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6. Orders

Submitting an order does not necessarily mean that the order has been finally accepted or fulfilled.

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After you place an order, you may receive an electronic order confirmation.

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We reserve the right to cancel or decline an order when reasonably necessary, including situations involving:

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  • unavailable inventory;

  • incorrect pricing;

  • suspected fraud;

  • payment authorization failure;

  • incorrect or incomplete shipping information;

  • supplier or fulfillment limitations;

  • restrictions affecting delivery to the destination.

 

If we cancel an order after payment has been successfully collected, an appropriate refund will be issued to the original payment method.

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7. Product Availability

Product availability may change without notice.

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Because some products are fulfilled through third-party suppliers and fulfillment partners, availability may change between the time an item is displayed on the website and the time an order is processed.

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If an ordered item becomes unavailable, we may contact you with an appropriate solution, which may include:

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  • waiting for restocking;

  • selecting an available alternative where agreed;

  • cancellation of the affected item;

  • refund of the affected amount.

 

We will not substitute a materially different product without your agreement.

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8. Payments

Payment is required during checkout using the payment methods made available on the website.

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Payments may be processed by third-party payment providers, including Stripe, and payment infrastructure integrated with Wix.

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MyPetBestie does not store your full card number or card security code.

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Payment authorization, fraud screening, and processing may be subject to the terms and security procedures of the applicable payment provider.

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For more information about personal and payment-related data, please see our Privacy Policy.

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9. Shipping and Delivery

Orders require processing before shipment.

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Our current standard policy provides:

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  • Processing Time: generally 1–3 business days;

  • Standard U.S. Shipping: generally 7–15 business days after processing;

  • tracking information by email once an order ships.

 

The total estimated delivery period for a standard U.S. order is therefore generally approximately 8–18 business days from the order date. Your published Shipping & Delivery Policy currently reflects this processing-plus-transit structure. 

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Delivery times are estimates rather than guaranteed arrival dates.

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Delays may occur because of circumstances outside our reasonable control, including:

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  • carrier disruptions;

  • severe weather;

  • customs or border processing;

  • high-volume periods;

  • incorrect delivery information;

  • regional logistics issues.

 

Some orders containing multiple products may be shipped separately.

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For complete and current shipping information, please review our Shipping & Delivery Policy, which forms part of these Terms.

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10. Shipping Information Provided by the Customer

You are responsible for providing a complete and accurate delivery address.

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Please review your shipping information carefully before completing your order.

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If you notice an error after placing an order, contact us as soon as possible.

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We cannot guarantee that an address can be changed after fulfillment or processing has begun.

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Additional costs or delivery problems resulting from incorrect information provided by the customer may not be recoverable once the shipment has entered the carrier network.

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11. Order Tracking

When tracking is available, a tracking link or number will be sent by email after shipment.

Tracking systems may require approximately 24–48 hours after shipment before showing updated carrier information. 

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Carrier estimates and tracking events are controlled by the shipping provider and may occasionally update late or inaccurately.

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12. Returns and Refunds

Returns, refunds, damaged items, and incorrect products are governed by our separate Refund & Return Policy.

Under the current policy:

  • Eligible return requests may generally be made within 30 days after receipt;

  • Standard change-of-mind returns require the product to meet the conditions described in the Refund & Return Policy;

  • Customers are generally responsible for return shipping for eligible change-of-mind returns;

  • Damaged, defective, or incorrect items are handled separately;

  • Customers should contact us promptly when a product arrives damaged or incorrect.

 

The complete Refund & Return Policy controls if there is any difference between this summary and the full policy.

 

Nothing in these Terms is intended to remove any non-waivable consumer rights provided by applicable law.

 

13. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

 

A cancellation request made shortly after purchase may be accepted if processing or fulfillment has not yet begun.

 

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

 

If an order cannot be canceled, the applicable return and refund procedures will apply after delivery where eligible.

 

14. Third-Party Fulfillment

MyPetBestie may use third-party suppliers, order-management platforms, fulfillment partners, and shipping carriers to complete customer orders.

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Information reasonably required to fulfill an order may therefore be shared with those providers, as described in our Privacy Policy.

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Products may ship directly from a fulfillment partner or supplier to the customer's delivery address.

 

Use of third-party fulfillment does not change the customer's ability to contact MyPetBestie for support regarding an order placed through our website.

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15. Multiple Shipments

If an order contains products fulfilled from different locations or suppliers, products may arrive in separate packages and at different times.

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Receiving one package does not necessarily mean that the entire order has been delivered.

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Where available, separate tracking information may be provided for individual shipments.

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16. Taxes and Other Charges

Taxes, duties, fees, or other charges may apply depending on the destination and applicable law.

 

Where the checkout calculates such charges, the applicable amount will be displayed before completion of the purchase when supported by the platform.

 

The absence of a displayed tax in one transaction does not necessarily mean that no tax or other legal obligation may apply in every jurisdiction.

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17. Promotions and Discounts

Promotional offers, discount codes, and special prices may be subject to:

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  • expiration dates;

  • product restrictions;

  • minimum order requirements;

  • usage limits;

  • geographic restrictions;

  • other conditions communicated with the promotion.

 

Unless otherwise stated, promotions cannot necessarily be combined.

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We may correct or cancel a promotion affected by an obvious technical, pricing, or configuration error.

 

18. Website Availability

We aim to keep the website available and functioning properly, but continuous or uninterrupted access cannot be guaranteed.

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The website may occasionally become unavailable because of:

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  • maintenance;

  • updates;

  • technical failures;

  • outages affecting Wix or third-party providers;

  • security issues;

  • circumstances outside our reasonable control.

 

We may modify, suspend, or discontinue website features when reasonably necessary.

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19. Acceptable Use

You agree not to:

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  • use the website unlawfully;

  • attempt unauthorized access to systems or accounts;

  • interfere with website security;

  • introduce malicious software;

  • scrape or misuse website data in violation of applicable law;

  • impersonate another person;

  • submit fraudulent orders;

  • use another person's payment information without authorization;

  • misuse customer-support channels.

 

We may restrict access when reasonably necessary to protect customers, our business, or our service providers.

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20. Intellectual Property

The MyPetBestie name, branding, logo, website design, written content, and original materials presented through the website are protected by applicable intellectual-property laws where applicable.

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Nothing in these Terms grants you ownership of MyPetBestie's intellectual property.

 

You may not reproduce, distribute, commercially exploit, or falsely represent MyPetBestie branding or original website content without appropriate authorization.

 

Certain product images, platform components, software, trademarks, or other materials may belong to third parties and remain subject to their respective rights.

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21. Third-Party Services and Links

Our website may rely on or link to third-party platforms and services, including:

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  • Wix;

  • payment processors;

  • fulfillment providers;

  • shipping carriers;

  • customer-support tools;

  • other service providers.

 

Their services may be governed by separate terms and privacy policies.

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We do not control independent third-party websites merely because our website links to them.

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22. Product Use and Pet Supervision

Pet products should be used appropriately and according to their intended purpose.

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You are responsible for selecting products that are appropriate for your pet's size, behavior, and circumstances.

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Interactive toys and accessories should be inspected regularly for wear or damage.

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Where appropriate, pets should be supervised during use.

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Discontinue use if a product becomes damaged or presents a potential hazard.

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No pet product should be treated as a substitute for veterinary advice, diagnosis, or treatment.

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23. Disclaimer of Warranties

We aim to provide accurate product information and products consistent with their descriptions.

 

However, except for rights and warranties that cannot legally be excluded, the website and its content are provided on an “as available” basis.

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We do not guarantee that:

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  • every product will be suitable for every individual pet;

  • use of a product will produce a particular behavioral, health, or training result;

  • the website will operate without interruption or technical error;

  • estimated shipping dates will always be met.

 

Nothing in this section limits rights that cannot legally be excluded under applicable consumer-protection law.

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24. Limitation of Liability

To the extent permitted by applicable law, MyPetBestie will not be responsible for indirect, incidental, or consequential losses arising solely from circumstances outside our reasonable control.

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Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

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This provision does not remove any mandatory consumer rights available to you.

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25. Privacy

Use of personal information through MyPetBestie is governed by our Privacy Policy.

 

That policy explains, among other things:

  • what information may be collected;

  • how it may be used;

  • payment processing;

  • fulfillment-related sharing;

  • cookies and website analytics;

  • customer privacy choices.

 

Please review the Privacy Policy before providing personal information through the website.

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26. Changes to Products or Services

We may add, modify, replace, or discontinue products or website features over time.

 

Such changes will not remove rights already acquired under a completed order.

 

Product listings, pricing, availability, and promotions may change without prior notice before an order is completed.

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27. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

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  • our operations;

  • website functionality;

  • products or services;

  • third-party providers;

  • applicable requirements.

 

When changes are made, the Last Updated date at the top of this page will be revised.

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Material changes will apply prospectively to the extent required by applicable law.

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28. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

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29. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it later.

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30. Contact Us

If you have questions about these Terms, an order, or the use of our website, please contact us:

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MyPetBestie
Email: mypetbestie@gmail.com
Website: my-petbestie.com

For order-specific support, please include your order number when available.

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